DiSC®

Before we get into today’s topic, let’s start with the basics and define what makes a leader versus a coach. A leader is someone who commands a group or organization. A coach is someone who [...]

First Thing’s First: What is Consulting? Consulting is more than giving professional advice. In business, it is defined as someone hired by a company to improve their performance and efficiency. [...]

Recruiting during a global pandemic is tricky business, especially for companies that are still adjusting to the new remote work paradigm. Recruitment is a lengthy process that usually includes [...]

John Madden once said, “Coaches have to watch for what they don’t want to see and listen to what they don’t want to hear.” This is true when leading workplace teams, as well. How often do we [...]

“The effective leader recognizes that they are more dependent on their people than they are on them. Walk softly.” These words were ushered by none other than American-Canadian motivational [...]

Everyone has been on the receiving end of customer frustration at one time or another – folded arms, heavy sighs and short responses, less than optimal conditions for a long-lasting [...]

Better communication promotes a happier work environment; happy employees will foster happy customers, resulting in fewer employee and customer complaints. However, achieving excellent [...]

I was fortunate early in my career to work for Ken Woolley, a serial entrepreneur. Ernst & Young agreed with my opinion of Ken in 2003, when they gave him the distinguished honor of Master [...]